We have set out below how Future Star uses and protects any personal information that you give us when you use our website or services.
Updated: 25 May, 2018 11:30:00 AM
We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
2. What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
3. Information gathered
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
4. Third party service
All our email addresses are hosted with Google's G Suite, so the contents of all emails are stored on google services. We use Google Analytics to monitor how our websites are used. We do not provide Google Analytics with any personal information you provided us, however Google Analytics uses your IP address and other personal information it can detect from your browser to follow you around the web.
We enable live chat support from time to time. This uses the Natterly.com service which may collect personal information (name and email) as well as other information it can detect from your browser including operating system, browser, and IP address. This data collection also happens when the chat widget is not available when nobody is available to respond. The contents of the chat are stored with Natterly.com.
Our accountancy software is hosted on FreeAgent's cloud platform. Personal information may be used for invoices, estimates, bills, projects or timeslips. Our legal obligations to HMRC come before an individual’s right to be forgotten. HMRC requires limited companies by law to keep a copy of their records for at least six years after their accounting year end. Therefore we continue to store personal information for transactions that fall within these periods.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of this website.
7. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
8. Your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Future Star Websites
Dartford Business Park
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.